Payment and delivery

Payment and Delivery

Online Payments

For online payments, the amount will be charged to your credit card at the end of your order. 

Delivery

We strive to ship the products you ordered on the same day.  In case of a potential delivery delay, you will be informed accordingly.

To ensure smooth delivery of your order, please provide the address where you will be available during the day as your delivery address.

Your requests will be processed according to the delivery type you selected at the end of your order.

You may consult our customer service representatives for alternative delivery options. 

Payment Tracking

If the system encounters any issues preventing the transaction, our visitor will be informed at the end of the payment process.

In case of an error in the specified address that prevents the delivery, the customer placing the order will be contacted.

The validity of the email address provided by the visitor is confirmed through an automatic email sent after the order is placed.

We are responsible for ensuring the completion of the delivery process both for our customers and the bank that facilitates our credit card transactions.

Please Note!

If you believe that your package has been damaged during shipment, please open and inspect it in the presence of the delivery personnel. If any damage is detected, request the courier company to issue an official report and do not accept the package.

Once the package has been received, it is considered that the courier company has fulfilled its duties properly.

If the product is damaged: Please send the prepared report to oxymist0@.com as soon as possible.

Once you complete these steps, we will initiate the necessary procedures to resend your package as soon as possible.

If you can briefly explain why you wish to return the product in your email, it will help us improve our service and address the issue more effectively.

 

  • Unboxing & Setup

    Check all the parts in the box and ensure the product is properly packaged.

    Place the device on a flat surface and connect it to a power source.

    Fill the water tank with clean drinking water (avoid using chlorinated water)

  • Operating the Device

    Turn the device on by pressing the power button.

    Adjust the settings according to your preference, such as speed and intensity.

    If the model has lighting or additional features, customize them as desired.

  • Maintaining Your OxyMist Humidifier

    Clean the tank every 3-5 days.

    When not in use for long periods, empty and dry the water tank.

    Wipe the device with a damp cloth once a week.